Associates of Otolaryngology (AOO) | ENT Specialists of the Rockies is seeking an experienced, compassionate, and detail-oriented Medical Assistant or Licensed Practical Nurse to join our triage team.

The triage Medical Assistant assesses patient concerns by phone, determines the urgency of the patient's needs, and coordinates care with our providers.

Key Responsibilities

• Provide telephone triage for adult and pediatric ENT patients.
• Assess patient symptoms and determine the appropriate level and timing of care.
• Identify urgent and emergent symptoms requiring immediate attention or escalation.
• Provide patients with appropriate home-care instructions and education within established clinical protocols.
• Determine when patients need to be scheduled with a physician, APP, urgent care, or emergency department.
• Communicate patient concerns and clinical information clearly and accurately to providers.
• Respond to patient messages and telephone encounters promptly.
• Follow established clinical protocols, provider instructions, and office policies.
• Document all patient interactions, assessments, recommendations, and follow-up appropriately in the electronic medical record.
• Obtain prior authorizations for medications and diagnostic imaging
• Provide excellent customer service while maintaining professionalism and compassion during difficult or stressful patient interactions.
• Recognize situations requiring provider consultation and appropriately escalate concerns.

Qualifications

• Strong clinical assessment and critical-thinking skills.
• Minimum of 2 years of clinical experience;  physician-office or telephone triage experience preferred.
• Excellent verbal and written communication skills.
• Ability to remain calm, professional, and compassionate with patients.
• Strong attention to detail and accurate documentation skills.
• Ability to work independently while knowing when to seek assistance or escalate a concern.
• Comfortable working in an electronic medical record and managing multiple patient needs throughout the day.
• Ability to follow established protocols while using sound clinical judgment.

Competitive pay and benefits

• Medical, Dental, and Life Insurance
• 401K & Profit Sharing Plan
• Paid Holidays, and a Paid Time Off (PTO) Plan
• Hours: full-time and in person